Privacy Policy

Last Updated: March 09, 2025

Welcome to Silo
At Silo ("we," "us," or "our"), we prioritize your privacy and the security of your personal and financial information. This Privacy and Data Policy ("Policy") outlines how we collect, use, store, and protect your data when you engage with our Bitcoin-only key custody services ("Services") or visit our website (silo.global). By accessing or using our Services, you consent to the practices described herein. If you do not agree with this Policy, we respectfully ask that you refrain from using our Services.

1. Information We Collect
Silo collects only the essential information required to deliver secure key custody and comply with legal obligations. We categorize this as follows:

  • A. Information You Provide:

    • Contact Information: Name, email address, phone number, or other details you voluntarily share when communicating with us.

    • Account Information: Details necessary to verify your identity and establish your key storage arrangement, such as registration data.

    • Support Interactions: Information you provide when contacting us for assistance, including inquiry details.

  • B. Automatically Collected Information:

    • Device & Log Data: IP addresses, browser types, operating systems, and access timestamps, collected to enhance security and monitor threats.

    • Cookies & Tracking Technologies: Essential cookies to ensure website functionality and security; we do not use third-party advertising cookies.

  • C. Information We Do Not Collect:

    • We do not track your Bitcoin transactions or link them to your identity.

    • We do not collect data for marketing or advertising purposes, nor do we engage in data-sharing agreements for such ends.

2. How We Use Your Information
We use your data exclusively for:

  • Service Delivery: Operating and securing our Bitcoin key custody Services.

  • Customer Support: Addressing your inquiries and providing tailored assistance.

  • Security & Fraud Prevention: Detecting and mitigating unauthorized access, fraud, or threats to our systems.

  • Legal Compliance: Fulfilling obligations under applicable laws, regulations, or lawful requests.
    Your information will never be repurposed for unrelated activities or shared with unauthorized parties.

3. Data Sharing & Disclosure
Silo does not sell, rent, or trade your personal data. We may share information only in these limited scenarios:

  • Trusted Service Providers: We collaborate with vetted third parties (e.g., security auditors, encrypted storage providers) under strict confidentiality agreements to support our Services.

  • Legal & Regulatory Compliance: We may disclose data if required by law, court order, or regulatory authority, though we will resist overly broad or unjustified demands where feasible.

  • Fraud or Security Protection: We may share necessary information to prevent harm, fraud, or unauthorized access to our systems or users.
    Our commitment is to safeguard your privacy and challenge unwarranted requests whenever possible.

4. Data Security & Protection Measures
We employ cutting-edge security protocols to protect your information, including:

  • Encryption: Sensitive data is encrypted in transit (e.g., TLS) and at rest using industry-standard techniques.

  • Access Controls: Access is restricted to a select group of authorized personnel, governed by rigorous security policies.

  • Cold Storage: Your key is stored offline in physically secure, isolated environments.

  • Regular Audits: We conduct internal and external security assessments to maintain best-in-class protections.
    While we strive for excellence in security, no system is entirely immune to risk. We encourage you to adopt strong passwords and multi-factor authentication (MFA) where applicable to enhance your safety.

5. Data Retention
We retain your information only as long as necessary to:

  • Provide our Services and honor our commitments to you.

  • Comply with legal, tax, or regulatory requirements (e.g., anti-money laundering laws).
    Once these purposes are fulfilled, we securely delete or anonymize your data. For example:

  • Customer support records are retained briefly to resolve issues, then purged.

  • Log data is reviewed periodically for security and deleted on a rolling basis.

  • Upon your request or account termination, we delete your data unless legally obligated to retain it, with key-related information destroyed per our protocols.

6. Your Rights & Choices
Depending on your jurisdiction, you may have the following rights:

  • Access: Request a copy of your data in our possession.

  • Correction: Update inaccurate or incomplete information.

  • Deletion: Request removal of your data, subject to legal retention obligations.

  • Restriction: Limit certain data processing activities where permitted.

  • Objection: Opt out of specific uses, though we do not process data for marketing.
    To exercise these rights, contact us at info@silo.global. We will respond within 30 days, extendable as allowed by law, and may require verification to protect your account.

7. International Data Transfers
If you reside outside Ontario, Canada, your data may be transferred to and processed in our operating jurisdiction. We ensure compliance with applicable privacy laws (e.g., GDPR for EU residents) through encryption, contractual safeguards, and other protective measures.

8. Third-Party Services
Our website or Services may link to external sites or tools not controlled by Silo. This Policy does not apply to those third parties, and we encourage you to review their privacy policies before engaging with them. Silo is not responsible for their practices.

9. Changes to This Policy
We may update this Policy to reflect evolving practices, legal requirements, or Service enhancements. Significant changes will be posted on silo.global with an updated "Last Updated" date and, where practical, communicated via email. Your continued use of our Services after such updates signifies your acceptance of the revised Policy.

10. Contact Information
For questions, concerns, or to exercise your rights, please reach out to:

  • Email: info@silo.global

  • Website: silo.global
    We are dedicated to addressing your needs promptly and transparently.

Acknowledgment
By using Silo’s Services, you confirm that you have read, understood, and agreed to this Privacy and Data Policy.